Cancellation Policy

Everything you need to know about our cancellation policy is here.

How do I cancel my subscription? Is it complicated?

No! It's super simple, you can cancel your subscription at any time. Just go to My Account and click Cancel Subscription.

Do I need to talk to someone to cancel?

No, you don't! You can cancel your subscription at any time. Just go to My Account and click Cancel Subscription.

Is there a penalty or fee for canceling?

No! You can cancel your subscription at any time, with no additional penalties or fees. You will not be charged again after canceling.

What happens if I cancel my subscription?

If you cancel your subscription, you will immediately lose access to all posts and content that you had access to. You will not be charged again. Your posts and content will not be deleted, and you can reactivate your subscription at any time.

Am I entitled to a refund if I cancel?

Yes, but you must contact support via email at suporte@galilai.com.br to request it or via our chat. For monthly plans, we refund the last month paid that has not been used. For annual plans, the refund is recalculated based on the proportional monthly amount. Since the annual plan has a 40% discount, the equivalent monthly amount will be recalculated. The refund will correspond to the difference between the total amount paid and the cost of the months already used by the user without the annual discount. Example: if you request a refund after 6 months, the full monthly amount multiplied by 6 will be considered. The difference between this amount and the amount paid for the annual subscription will be the amount to be refunded. In practice, it is as if you had used our tool without the discount.

I used credits on a professional design or a video. Can I get those credits refunded?

Credits that have been used are not refundable, and it is fairer to explain why than to simply say no: every image and every video is processed by AI providers that charge us per generation, the moment you press the button — that cost leaves our side immediately and is not reversed, even when the result is not what you hoped for. And if something went wrong on our side, such as a generation that failed, came back blank, or a video that would not play, talk to us on chat or at suporte@galilai.com.br and we will return the credits for that generation. What we cannot refund is how you feel about the result: AI is sometimes less on target, which is exactly why you can adjust the text, change the style and generate again as often as your plan allows.